About this course

IT Service Management eLearning Course

This course includes

a) Two days of online instructor led training

b) 365 day access to our eLearning

c) Sample tests to check how prepared you are

d) Double shot exam voucher

The eLearning provided in this course takes you through all the concepts of IT Service Management. Taking this training will help you to clear your examination at your first attempt.

This course enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

This course equips candidates with:

• A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
• The guiding principles of Service Management
• The four dimensions of Service Management
• Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
• How IT Infrastructure Library practices described in this course will maintain the value and importance provided by the current IT service management processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.

Who is this course for:

This course is suitable for individuals who require a basic understanding of the IT Infrastructure Library framework and how it may be used to enhance the quality of IT service management within an organization. The certification also applies to IT professionals who work within an organization that has adopted IT Infrastructure Library framework and so need to be aware of and contribute to the overall service improvement programme.